Last updated: Nov 28th, 2025
We, at Sicsense (collectively the ‘Sicsense’, ‘Company’, ‘we’, ‘our’, ‘us’), respect your privacy and are committed to protecting your Personal Data. In this Privacy Policy, we explain how we collect, use, and process your Personal Data when you access our Website, for the delivery of Services.
This Privacy Policy must be read in conjunction and together with the Terms of Use of this Website while you are using, available at: www.sicsense.in. Please note that unknown links that claim to be us may take you to external Websites, such acts are not covered by this Privacy Policy. We recommend that you check their privacy policies before you access or use such sites. We will not be responsible for the content, function, or Data collection policies of those external Websites.
By visiting, accessing, or using our Website, you expressly represent and warrant the following:
You shall not use any mechanism or technology that conceals or misrepresents your actual geographical location while accessing our Services.
You confirm that you are at least 18 years of age or above to use the Website as per Applicable Laws. If you do not meet the legal age requirements, you must immediately discontinue the use of our Website.
Your use of our Website signifies your acceptance of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from accessing or continuing the use of Website.
‘Applicable Laws’ means all statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives, and orders of any governmental authority, regulatory body, or court, whether in force now or enacted in the future, as may be applicable to Sicsense and/or the activities under this Privacy Policy.
‘Consent’ means agreement by you to the processing of Personal Data for a specified purpose and shall be free, specific, informed, unconditional and unambiguous with a clear affirmative action.
‘Data’ means a representation of information, facts, concepts, opinions or instructions in a manner suitable for communication, interpretation or processing by human beings or by automated means;
‘Data Subject’ means any identified or identifiable natural person whose Personal Data is collected, received, stored, transmitted, or otherwise processed by or on behalf of Sicsense in the course of its operations. This includes, but is not limited to (a) individuals who are Users of the Website; (b) individuals whose Personal Data is provided or made accessible to Sicsense by clients, vendors, or other third parties; and (c) any other natural persons whose Personal Data is processed in accordance with Applicable Laws, regardless of whether they directly interact with the Website.
‘Personal Data’ means any data about an individual who is identifiable by or in relation to such data;
‘Website’ means a webpage through which Users may access Services.
‘Service(s)’ means and includes all features, functionalities, content, information, and purchases from Sicsense.in made available or accessible to Users by Sicsense through its Website. All Services are offered on an “as is” and “as available” basis, subject to our Terms of Use and this Privacy Policy.
‘User’/‘user(s)’(‘you’/ ‘yours’) means individuals including but not limited to: (a) end users or customers who use Services; (b) clients who engage with Sicsense; (c) vendors, suppliers, and service providers who support our operations; (d) business partners, investors and collaborators who engage with us in a professional capacity; and (e) visitors to our Website who may browse, inquire, or otherwise interact with our content / Website.
We will only collect your Personal Data with your Consent where it is necessary for us to provide you with a Service at your request, such as when you contact us to make a purchase on our Website, or access the content on the Website. We have discussed the manner in which we collect Your Data, herein in detail for your reference:
Data Submitted To Us:
Contact details, such as your name, postal address, phone number, and email address.
Order details, including your name, billing and shipping addresses, payment confirmation details, email address, and phone number.
Account credentials, such as your username, password, and responses to security questions.
Shopping activity, including products you browse, add to your cart, or save to your wishlist.
Customer support information, including the content of any communications or messages you send to us through the Services.
Certain features of the Services may require you to provide specific information about yourself. You may choose not to share such information; however, doing so may limit or prevent your ability to access or use those features.
Data We Collect Through Cookies:
We collect certain information automatically when you interact with the Website (‘Usage Data’). This information is gathered through the use of cookies, pixels, and similar tracking technologies (‘Cookies’). Usage Data may include details regarding your access and usage patterns on the Website and within your account, including information about your device and browser, network connection, IP address, and other technical data related to your interaction with the Services.
We may also receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
Service providers supporting our Website and Services, including platform providers such as Shopify.
Payment processors, which collect payment-related details (such as bank account information, credit or debit card details, and billing address) to process transactions and fulfil orders, and to provide products or services you request in furtherance of our contract with you.
Online tracking partners, who may automatically collect certain information when you visit our Website, click or open our emails, or interact with our Services or online advertisements through tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we receive from third parties will be handled in accordance with this Privacy Policy. We do not assume responsibility for the accuracy of information supplied to us by third parties, nor are we responsible for the policies or practices of such third parties. For additional details, please refer to the section titled Third-Party Websites, Services and Links.
We collect Data (including Personal Data) to provide the Services and for the purposes as outlined below, including but not limited to:
to help us identify you when you log into the Website and when you register an account with us, and to map a specific profile with an authorised user;
to help make content available to you;
to enhance the quality of Services that we provide and improve your experience during browsing;
to personalise your browsing experience on the Website;
for providing location-based Services;
for the performance of a contractual and legal obligation;
to communicate with you;
to provide and process Service requests initiated by you;
to notify any changes in the Terms of Use or Privacy Policy;
for the resolution of any queries related to your use of Services, and
for marketing, sales and promotion of Services.
Our Website may contain links to third-party Websites, applications, online platforms, or services, and we may also engage third-party vendors or sub-processors to support our operations. Such third parties operate independently and are not owned, controlled, or managed by us.
We do not endorse, monitor, guarantee, or make any representation regarding the privacy practices, security standards, accuracy, completeness, reliability, or content of these third-party platforms or services, unless expressly stated otherwise.
If you choose to visit or interact with third-party Websites or platforms, including public or semi-public forums and social networking platforms, the Personal Data you share may be visible to other users and may be collected, used, or shared by such third parties in accordance with their own policies.
We do not have control over how these third-party Websites collect, use, share, or secure your Data. We recommend reviewing their privacy policies before interacting with them.
Although we endeavour to engage reputable and compliant third-party service providers, these parties may process Personal Data independently, and we are not responsible or liable for their data processing activities, security measures, or handling practices.
Your interaction with third-party Websites, vendors, or platforms is undertaken solely at your own risk.
We will not retain Personal Data for a period longer than necessary to fulfil the purpose outlined in this Privacy Policy unless a longer retention period is required by Applicable Laws or the purpose is directly related to legitimate business operations.
Personal Data that is no longer required to be retained as per legal and business requirements will be disposed of in a secure manner.
We place utmost importance on the security of your Personal Data. However, it is important to acknowledge that no method of data transmission over the internet or of electronic storage is entirely secure. While we employ commercially reasonable safeguards to protect your Personal Data, we cannot guarantee its absolute security.
Depending on your jurisdiction, you may be entitled to some or all of the rights listed below with respect to your Personal Data. Please note that these rights are not unconditional; they may apply only in specific circumstances, and we may lawfully refuse certain requests where permitted by Applicable Laws.
Right to Access/ Know: You may have the right to request access to the Personal Data that we hold, including details of how we use and share such information.
Right to Delete: You may have the right to request the deletion of Personal Data that we maintain.
Right to Correct: You may have the right to request correction of inaccurate Personal Data in our records.
Right to Data Portability: You may have the right to obtain a copy of the Personal Data we hold about you and, in certain cases, request that we transfer such information to a third party.
Right to Restrict Processing: You may have the right to request that we stop or limit the processing of your Personal Data.
Right to Withdraw Consent: Where our processing of your Personal Data relies on your consent, you may have the right to withdraw that consent at any time.
Right to Appeal: If we deny your request, you may have the right to appeal our decision by responding directly to our communication of denial.
Communication Preferences: We may send you promotional emails; you may opt out at any time by using the unsubscribe link included in such messages. If you opt out, we may still send transactional or service-related communications, such as those regarding your account or orders.
You may exercise these rights where indicated on our Website or by contacting us using the details provided below.
We will not discriminate against you for exercising any of your privacy rights. To safeguard your data, we may need to request additional details such as your email address or account information to verify your identity before responding to your request. Before acting on such a request, we will require proof that the agent has been authorised, and we may still require you to verify your identity directly with us. We will respond to all valid requests within the time period required under Applicable Law.
We may process your Personal Data outside India and may transfer your Personal Data to individual companies, affiliated companies or third parties in locations around the world for the purposes described in this Privacy Policy or under contractual obligations.
We shall comply with our legal and regulatory obligations in relation to your Personal Data, including having a lawful basis for transferring Personal Data and putting appropriate safeguards in place to ensure an adequate level of protection for Personal Data.
We will make such transfers based on Applicable Laws.
This Privacy Policy shall be governed by, construed, and enforced in accordance with the laws of India.
Any dispute, controversy, or claim arising out of or in connection with this Privacy Policy, including its interpretation, validity or breach, shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended),
The arbitration shall be conducted by a sole arbitrator. If unable to agree upon the appointment of the arbitrator within thirty (30) days from the date the dispute is referred to arbitration, the concerned authority shall appoint the arbitrator in accordance with its rules. The seat and venue of the arbitration shall be as per the convenience of the company in India, and the proceedings shall be conducted in the English language.
The arbitral award shall be final and binding on the parties and shall be enforceable in accordance with Applicable Laws.
The rights and remedies under this Privacy Policy are cumulative and not exclusive of any rights or remedies provided by law or in equity.
Any changes we make to our Privacy Policy in the future, to incorporate necessary changes in technology, Applicable Law, will be posted on this page and, where appropriate, notified to you by e-mail. Your use of the Services after such notice shall be deemed as acceptance of such changes to our Privacy Policy. Please check back frequently to see any updates or changes to our Privacy Policy.
